Help center
How can we help?
Answers to what people ask us most. The full guides open together with the app.
Ask about early accessGetting started
What is Across Canvas?
A web app that turns one sentence into a ready-to-post image or video. You pick a template, describe the post, and AI makes the picture while your text stays editable.
Do I need design skills?
No. Templates come with the layout, fonts, and colors done. You change the words and photos.
What do I need to use it?
A current browser on desktop or phone. Nothing to install.
Plans, credits and billing
How do credits work?
Every generation shows its credit cost before it starts. Failed generations are refunded automatically, and editing text, resizing, and undo are always free.
What plans are there?
Free, Pro, Max, and Ultra, monthly or yearly. Prices and what credits buy are on the pricing section of the home page.
Can I get a refund?
Credit packs are refunded only where the law requires it. If we close a paid account for our own reasons, or cut a plan's contents, the unused part is refunded pro rata.
Launch
When does the app open?
The app is in its final checks. Email us and we'll tell you the moment it opens.
Will I need a card to start?
No. The Free plan opens with credits on sign-up and no card.
Can I use what I make commercially?
On Pro, Max, and Ultra yes, including ads, online stores, client work, and social media. Free plan exports are for personal, non-commercial use.
Still stuck?
Email support@acrosscanvas.com and a person replies, usually within one working day.